Privacy Statement

Alternative Oz is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001, we have adopted and will comply with National Privacy Principles contained in schedule 3 of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.

Following is the information that the Privacy Act requires us to communicate to all of our customers. We recommend that you keep this information for future reference. The privacy policy is subject to change without notice and therefore a current copy of our privacy policy is held on our website at www.alternativeoz.com. You should visit our site regularly to view our current policy.

Your personal information.

Personal information held by Alternative Oz may include your name and email address.

How we collect personal information.

Alternative Oz collects personal information in a number of ways, including:

  • Directly from you, when you subscribe to receive update emails.
  • When you submit a contact request.
  • When you purchase a product.

How we use your personal information.

Your personal information may be used in order to:

  • Maintain our customer database.
  • Research and development of new products.
  • Marketing campaigns.

NOTE: YOUR INFORMATION WILL NOT BE SOLD TO ANY PERSON OR ORGANISATION, AT ANY TIME.

When we disclose your personal information.

For the purposes set out above we may disclose your personal information to organizations outside Alternative Oz. This will be assessed on a case-by-case basis.

The organizations to which we disclose information include:

  • Outsourced service providers, including:
    -  customer enquiries,
    -  mailing systems,
  • Government and regulatory authorities and other organizations, as required or authorized by law.
  • Our related companies. 

NOTE: YOUR INFORMATION WILL NOT BE SOLD TO ANY PERSON OR ORGANISATION, AT ANY TIME.

Help us to ensure we hold accurate information.

Alternative Oz takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

  • Let us know if there are any errors in your personal information; and
  • Keep us up to date with changes to personal information such as your name or address.

You can access your personal information.

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Alternative Oz reserves the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact us at sales@alternativeoz.com.

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